Refund Policy

1. Billing through our Merchant of Record

Ordvaro subscription purchases are processed by AgentaOS, which acts as Merchant of Record for the payment transaction.

AgentaOS handles payment processing, applicable taxes, invoices, receipts and the processing of approved refunds.

This Refund Policy describes Ordvaro's commercial cancellation and refund rules. It does not limit rights that cannot legally be waived.

2. Cancelling your subscription

You may cancel an Ordvaro subscription at any time using the billing controls made available with your subscription.

Unless otherwise stated at purchase, cancellation takes effect at the end of the current paid billing period. You may continue using the paid Service until the end of that billing period unless access is suspended or terminated for another reason under our Terms of Service.

Cancelling prevents future renewal charges. Cancellation does not automatically refund the current billing period.

3. Refunds

Except where required by applicable law or specifically agreed in writing, subscription fees are non-refundable once the applicable billing period has begun.

We do not normally provide prorated refunds for unused days remaining in a billing period, unused purchase-order processing volume, a Customer choosing not to use the Service after purchasing it, or cancellation during an active billing period.

KODPRENEUR DOOEL may approve a full or partial refund in exceptional circumstances at its discretion, including where we confirm a material billing error or where we determine that the Service was materially not provided as agreed.

Nothing in this policy limits a refund, withdrawal or consumer right that cannot legally be excluded.

4. Duplicate or incorrect charges

If you believe you were charged incorrectly or charged more than once for the same subscription, contact us as soon as possible.

Where we confirm a billing error, we will arrange the appropriate correction or refund through AgentaOS.

5. How to request a refund

Send refund requests to [email protected].

Include your Organization name, the email address associated with the purchase, the relevant invoice or transaction information, and a brief explanation of the issue.

Do not send complete payment-card information by email. We may request additional information where needed to verify the transaction.

6. Approved refunds

Approved refunds are processed through AgentaOS and, where possible, returned to the original payment method.

The time required for a refund to appear may depend on the payment method, bank or payment provider.

Applicable VAT, sales tax or similar taxes are handled through the Merchant of Record's refund process.

7. Consumer rights

Ordvaro is primarily offered as a business-to-business service.

If you nevertheless qualify as a consumer under applicable law, any mandatory consumer cancellation, withdrawal or refund rights continue to apply regardless of this policy.

Nothing in this policy is intended to remove rights that cannot legally be waived.

8. Payment disputes

If you believe there is a problem with a charge, we encourage you to contact us first so we can investigate and attempt to resolve the issue.

This does not limit any legal right you may have to dispute a payment.

9. Contact